What makes Exeno special and stand out from the multitude of other online shopping sites? Cryptocurrency payments, safety, transaction speed, and a small commission! In this article, we wanted to answer all the questions that could not be answered in the first part of our AMA available here.
2nd interview with Marek Bałabuch COO and VP Product Development at Exeno.com.
What is the bestseller on Exeno?
Marek Bałabuch: Cryptocurrency users are tech-enthusiasts, so gadgets like smartphones, laptops, and gaming accessories are usually the bestsellers. These are the products that we focused on from the very beginning:
- mobile phones (iPhones, Samsungs, Xiaomis),
- computers (most advanced DELLs, Actinas, Lenovos),
- notebooks (MacBooks, Lenovos, MSI), and many more geeky products
- PC gaming equipment
Now, our bestsellers are PlayStation 5 and iPhone 12 Pro Max. But it’s up to you to change it. We are attentive to your needs and eager to provide you with top-notch products from a wide range of categories. Check out our assortment and you won’t be disappointed!
Are there any restrictions or limitations on Exeno?
There are only two limitations on Exeno: you have to be at least 18 years old to use the platform, and any single transaction is limited to $10 000 worth of cryptocurrency. This restriction means, you don’t have to go through the KYC procedures, and online shopping becomes easier, faster, and more enjoyable. And that’s our main goal.
Which country are you operating from?
We’re operating from Poland. Our main office is in Warsaw, but we provide worldwide delivery. Therefore, delivery times depend on how far from Poland your country is situated. Usually, it takes 7 days. And don’t worry, it won’t take more than 21 days.
Can I pay for products from external wallets?
It’s a matter of security of your funds. As cryptocurrency is volatile, we provide you a real-time payment possibility only with Exeno wallets. You have to deposit your crypto there, but you’re totally in control of your funds, and you can withdraw any amount from your wallets at any time. You’ll see that it is much more convenient this way.
How can I withdraw the money from my wallet to the website wallet?
We provide our users with personal crypto wallets, in cooperation with our partner Kanga Exchange. After registering with Exeno, you will get an email with the link to the Kanga website. Set up a password for your wallets there.
To start shopping, you will have to top up at least one (out of three) of your Exeno wallets. The addresses of your cryptocurrency wallets and their balance can be found in the relevant tab on the user account on Exeno. After you add the desired products to the cart and click the ‘Pay’ button, you’ll be redirected to the Kanga wallet login page. You’ll get the transaction information and confirm your payment there.
How is the return of goods processed? Does one get a refund in crypto if goods need to be returned?
Our store does not accept returns for reasons other than product defects. The return of purchased goods for reasons other than a product defect is not possible in our store. Purchases made using cryptocurrency payments are not refundable because product prices depend on exchange rate fluctuations on the financial market. These can be quite significant and are outside of our control.
The products in our store come directly from manufacturers and official distribution networks. We cooperate with global suppliers and representatives of the largest brands such as Samsung, Apple, Huawei, JBL, Xiaomi, OPPO, and many others. Thus, you can be sure about the quality of goods. As always, check the product specifications carefully and make thoughtful purchasing decisions to take full advantage of our store’s potential.
What should I do if the product I bought is damaged?
All the products on Exeno.com have the manufacturers’ warranty. If your product is defective, please contact our customer support team and they will guide you through the next steps. You can always return the product if it is damaged (including during shipping), or there were any unlikely (packing) mistakes on our end.
What are the shipping companies that you work with and do they accept crypto as well?
Our store cooperates with the largest shipping companies from around the world. When finalizing the order, you will see the cost of shipping to your chosen location and the estimated delivery date. The shipment fees are included in the final price, so you don’t have to worry about whether the shipping companies accept crypto or not. The final price you see is the price you pay. It’s that simple.
What unique value does Exeno add to the market and society ?
Exeno is a unique e-commerce platform that offers exceptional features that no other platform in the market has. When shopping, the main concern is cost. That’s why we decided to go with the most wallet-friendly approach. With Exeno, you’ll shop with the lowest commission possible. Our competitors usually charge 8 per cent or even more. At Exeno, you’ll pay only a 1.8 per cent fee for your purchases.
Also, Exeno is the only online cryptocurrency store using real-time payments. Furthermore, you don’t need to send your funds to external entities. Individual wallets for every customer are created during the registration process.
While shopping with Exeno you don’t face the inconveniences of other platforms: the slowness, over-complicated procedures, or excessive commissions. You simply get the best experience.
What are your next development steps?
The main goal for our future development is to operate globally at full speed and deliver as many products as our customers require. Shopping should be easy, fast, convenient, and not expensive. We are determined to make the best of these Exeno features for our customers all over the globe.
Exeno is all about possibilities of the future: e-commerce and cryptocurrency. And we at Exeno are happy to open this breathtaking new world for you.